No, not all items sold on the Website include a warranty. Only Mattresses, Baby Mattresses and Toppers are covered by a Limited Warranty.
The Limited Warranty must be valid, all labels must be intact and the original purchase receipt will be required as proof of purchase.
Each Limited Warranty is valid from the date of purchase and lasts for the number of years stated against the product.
To receive warranty service, kindly contact us at email@example.com with your proof of purchase, along with any additional information.
What is the Warranty service process?
The cost of repair will depend on the Warranty terms of each Product and the cost of transportation for repair is to be borne by you.
The extent of the Limited Warranty covered by each product is described below.
To find out more on Warranty, you may visit our Terms and Conditions. Alternatively, you may contact us at firstname.lastname@example.org.
Yes, due to the high quality natural ingredients used in producing the goods, special care must be given to products with 100% Natural Latex.
Regular low suction vacuuming on the surface of the product will help maintain the product in good condition for lasting use.
No. 100% Natural Latex is sensitive to direct sunlight and head. You are advised not to expose your 100% Natural Latex to harsh conditions that may jeopardise the quality of the product.
No. Dry clean, spin or tumble dry is not advisable for any Getha products.
Yes. Most of our pillows can be washed, simply follow the care instruction label on each pillow for cleaning.
Our 100% Natural Latex products will come with a care instruction label. Alternatively, you may contact us at email@example.com