Warranty Guidelines

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Warranty Guidelines

10 Years Limited Warranty

Mattress
10 Years Limited Warranty

  • Each mattress manufactured under license carries a 10 Years Limited Warranty period, under international bedding guidelines, against manufacturing defeats.
  • This limited warranty does not cover any bedding that has been soiled or burned, or has received obvious physical abuse or improper care to the fabric. The manufacturer reserves the right not to handle and items for repair if, in our opinion, they are in an unsanitary condition.
  • The cost of transportation for repair is to be borne by the buyer.
  • The limited warranty also does not apply to bedding that has been worn out due to abnormal use, wear and tear over the years and problems with fabric.
  • Any manufacturing defects arising within the first year of purchase will be required at no cost but cost of transportation shall be borne by the purchaser.
  • Should any manufacturing defects develop after the first year, any repair will be charged on a prorated basis based on 1/10th of the current retail price multiplied by the number of years used, plus transportation charges.
  • In line with Getha’s ongoing research and commitment towards excellence, the Company reserves the right to substitute materials of equal quality, should the identical materials are not available at the time of repair or replacement.
  • Our Company will not be held responsible for repairs done outside of our factory.
  • Getha reserves the right to repair or replace either parts of the mattress or base or the entire mattress or base at its option.
  • There is not a comfort or sleeping satisfaction guarantee, it covers manufacturing faults only. A bed that is not suitable to your comfort (i.e. too soft or too hard) is not a manufacturer’s warranty fault.
  • All mattress will show body impressions as the upholstery settles. This is not a structural defect covered by this limited warranty. The upholstery is intended to provide cushioning and body impression is unavoidable, body impressions of 1.5 inch or 38 mm is considered as normal.


5 Years Limited Warranty

Baby Mattress
5 Years Limited Warranty

  • GETHA Baby Mattress carries 5 years warranty period from the date of purchase, under international bedding guidelines, against sagging and manufacturing defects.
  • This warranty does not include the bedding and covering material that has been soiled or burned, or has been worn out due to abnormal use, or has received obvious physical abuse or improper care, or wear and tear over the years.
  • GETHA reserves the right to refuse service and invalidate this warranty when, upon inspection, the mattress is found to be in an unsanitary condition, or when the Product failure is due to causes other than defective manufacturing workmanship or materials.
  • Any manufacturing defects arising during warranty period, GETHA will repair or replace (at our opinion) the defective mattress within a reasonable period of time. If identical materials are not available at the time of repair, GETHA reserves the right to substitute materials of equal quality.
  • Any manufacturing defects arising within first year of purchase will be repaired at no cost. Should any manufacturing defects be discovered after first year, any repair will be charged on a pro-rated basis based on 1/5th of the current retail price multiplied by the number of years used respectively.
  • All transportation cost shall be borne by the customer.
  • We will not be responsible for repairs done outside of out factory.
  • In the event that we repaired or replaced or substituted mattress, this same warranty will continue from its original date of purchase.


5 Years Limited Warranty

Topper
5 Years Limited Warranty

  • Each mattress manufactured under license carries a warranty on manufacturing defects from construction and raw materials including stitching, foam breakdown and layer separation.
  • This warranty covers the above under normal household / personal use and service for the entire warranty period.
  • The warranty is effective from the date of purchase by the original purchasing customer.
  • Proof of original purchase is required by filing the appropriate paperwork and to be sent back to the manufacturer.
  • Warranty is not transferrable.
  • This warranty does not cover damages due to negligence, abuse or improper assembly.
  • A latex topper, pad or mattress will soften naturally over its life, and this is not covered by the warranty.
  • Should any manufacturing defects develop after the first year, any repair will be charged on a prorated basis based on 1/5th of the current retail price multiplied by the number of years used, plus transport charges.
  • All transportation cost shall be borne by the customer.
  • We will not be responsible for repairs done outside of out factory.
  • The manufacturer reserves the right to substitute materials of equal quality, should the identical materials be not available at the time of repair or replacement.


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