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FAQ

Does all items sold by Getha have warranty?
In the interests of hygiene, not all items sold by Getha includes a warranty. Only Mattresses, Baby Mattresses and Toppers are covered by a Limited Warranty.
What are the conditions of a Limited Warranty?
The Limited Warranty must be valid, all labels must be intact and the original purchase receipt will be required as proof of purchase.
What is covered by the Limited Warranty?
The extent of the Limited Warranty covered by each product category is described in the Warranty Guidelines.
What is the duration of my Limited Warranty?
Each Limited Warranty is valid from the date of purchase or delivery and lasts for the number of years stated against the product.
How do I receive Warranty service?
To receive warranty service, kindly contact us at ask@getha.com.my with your proof of purchase, along with information regarding your inquiry, and we will assist you along the process.
What is the Warranty service process?
With your cooperation, we will conduct an evaluation to examine if the Product is covered under its Limited Warranty. We will then, at our choice, either send the defective Product for repairs or replace it with the same or a comparable Product.
How long will this process take?
We try and process repairs as quickly as possible. Goods returned for repair will be assessed and/or repaired within a reasonable time set by the manufacturer.
Are there any charges incurred by me?
The cost of repair will depend on the Warranty terms of each Product.
The cost of transportation for repair is to be borne by you, alternatively, you may arrange your own transportation to the manufacturer.
What are excluded in the Limited Warranty?

  • Goods that are not covered under the Limited Warranty and customised Goods.
  • Goods that have been used inappropriately, abused, misused, mishandled, altered or cleaned improperly.
  • Normal wear and tear, consequential or incidental damages.
  • Goods that have been placed outdoors, under direct sunlight, or used for non-domestic purposes.
  • Goods deemed unsuitable for users’ intended purpose.
  • Mattress fabric is not covered under warranty.

What do I sleep on if my mattress is sent for repair?
You may apply for a temporary mattress while awaiting for the repairs. Temporary mattress will be as per the models available. Though Getha will try their best but they are under no obligation to provide one as per the customer’s specifications.
Does my 100% Natural Latex product require special care?
Yes, due to the high quality natural ingredients used in producing the goods, special care must be given to products with 100% Natural Latex. We recommend using a mattress or pillow protector and cleaning the bedding covers regularly.
How do I keep my 100% Natural Latex products in good shape?
Regular low suction vacuuming on the surface of the product will help maintain the product in good condition for lasting use.
Can I sun my 100% Natural Latex products?
No. 100% Natural Latex is sensitive to direct sunlight and head. You are advised not to expose your 100% Natural Latex to harsh conditions that may jeopardise the quality of the product.
How to I remove spills and stains?
Treat spills and stains as soon as possible by spot cleaning.
Gently scrape away any soil or mop away liquid from the surface of fabric and wipe with a damp cloth using mild soap with warm water. Allow to dry thoroughly before reuse.
Do not saturate the fabric or interior with water or other cleaning liquids.
Do not use any type of chemical liquid.
Can I dry clean the products?
No. Dry clean, spin or tumble dry is not advisable for any Getha 100% Natural Latex products.
What about 100% Natural Latex Pillows, can they be washed?
Yes. Most of our pillows can be washed, simply follow the care instruction label on each pillow for cleaning.
Where can I get the details for care?
Our 100% Natural Latex products will come with a care instruction label.
Alternatively, you may contact us at ask@getha.com.my
Where can I find out more?
You may contact us at ask@getha.com.my should you have any questions.
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